Terms and Conditions

Workpants Career Counselling, Workshop and Digital Product Terms & Conditions

The following terms and conditions apply to any person registering for a workshop, career counselling, or purchasing a digital product from Workpants. All notifications of cancellations and requests for transfers must be sent via email to ali@workpants.com.au

Cancellations and Refunds

Career Counselling – If you are unable to attend your career counselling session, you are able to receive a credit note for the full amount paid if you give us at least 28 days notice before the date of your booked workshop. All workshop bookings are non-refundable. Credits issued will be valid for 12 months and can be redeemed on any product or service.

Workshops – If you are unable to attend your booked workshop, you are able to receive a credit note for the full amount paid if you give us at least 28 days notice before the date of your booked workshop. All workshop bookings are non-refundable. Credits issued will be valid for 12 months and can be redeemed on any product or service.

Digital Resources and Online content – Due to the digital nature of our products and programs we don’t offer refunds.

Access periods

Digital Resources – You will have 12 months access to all PDF files and templates from your date of purchase.

Virtual workshops – You will have 12 months access to all session recordings and PDF files or supporting learning from the date of the first session/s

Digital products

Workpants, provides various digital products for sale. By purchasing these products you are given access to all the content (collectively the “Content”) for your own personal use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the content in any manner. You agree that the content you purchase or download may not be sold or redistributed without the express written consent of Workpants. You shall not create any derivative work based upon our course materials. Not following the above shall be a breach of these terms and conditions.

For on-demand workshops, courses and downloads

No refunds are given as soon as you have ordered as you are immediately granted instant access to the materials. We clearly lay out what you will be getting from a particular course on the sales page before purchase, this will give you a full understanding of what to expect within the course. If you have any questions regarding any content you can contact ali@workpants.com.au.au prior to purchasing.

Virtual workshops

Workpants cannot accept responsibility for changes to work commitments or other personal circumstances.

For virtual and online workshops and courses no refunds, substitutions or transfers to another date or session are allowed as our sessions are recorded and shared with you. You’ll have 12-months access to recorded sessions.

There is no requirement to attend virtual workshops on the live session date. If you do not show up, you will still have access to the recording and materials. This is entirely up to you. It is your responsibility to remember the course dates you have registered for and to have the appropriate technology needed to connect.

Workpants reserves the right to cancel, postpone or re-schedule workshops due to low enrolments or unforeseen circumstances. In the event of a workshop cancellation, we will offer you the option to transfer to another date, choose another online workshop instead or to receive your fee paid in credit for a future workshop booking.

Workshop Participant Conduct: We reserve the right to terminate your participation if you do not comply with our conduct, community or group participation guidelines or engage in other disruptive behaviour in any way on any of our communication channels or platforms. No refunds will be issued in such cases.

Payment

You are required to pay for products and services in full at the time of purchase.

1:1 career counselling

Sessions are held with a qualified career counsellor.

Sessions are 1 hour in length and require prepayment at the time of booking.

All sessions are conducted via Zoom or Google Meet. A link will be sent to you as soon as you complete your booking via Calendly. Please keep an eye on your spam or promotions folders and make sure you complete this transaction with your correct personal information – especially your email address. Workpants will not be held liable for misplaced orders due to incorrect spelling of your email address.

1:1 career counselling session reschedule/refund conditions are outlined below:

• You will be sent a pre-session survey to complete - please do so at least 24 hours before your session.

• We reserve the right to reschedule any session and will give you as much notice as possible.

• You may only reschedule your 1:1 career counselling once and we require a minimum of 48 hours notice. Only one transfer per booking is allowed, and it must be used within 3 months of the original session date. A refund option is not offered on an already transferred session if you cannot attend the second date, you will forfeit your payment as per the rules of our no-show policy.

• No-show policy: If you do not show for your call, you will forfeit your payment. Unfortunately, we are unable to offer refunds or reschedule missed appointments. Please ensure you are available at the scheduled time to make the most of your session. By this stage we will have booked a career counsellor for you.

• Late arrivals: We will wait on the video call for 15 minutes, if you do not arrive within the first 15 minutes of your appointed session time we will consider you a “no-show” and the no-show policy will apply. If you have any issues getting onto your call it is your responsibility to make a reasonable attempt to contact us. The best place to reach out for help is via our email ali@workpants.com.au.au. We recommend jumping online slightly earlier than your call to make sure you have the correct session link and the right tech access to complete the call. We will only extend your session [or reschedule] if there has been a tech failure at our end [i.e. If the wrong link was sent or if there’s an outage with our call provider (Zoom/Google Meet) or if our agent cannot connect online (We will also make a reasonable attempt to reach out to you via phone or email in these circumstances, please ensure you’re able to be contacted)].

• We reserve the right to review your booking [via the survey responses] so that we can ensure we’re able to achieve a reasonable outcome as per your rights under Australian Consumer Law. If we do not think that your desired outcome is achievable through this service we will work with you to provide recommendations for other services of ours that are a better fit [and will transfer your purchase credit towards them]. If a suitable solution cannot be agreed upon we will provide you with either a full refund where no work has yet to be carried out by us or a partial refund less any time we have spent on preparing for/providing this service.

Workpants will carry out all services using an acceptable level of care and skill. We will take reasonable steps to avoid causing loss or damage when providing this service. However, Workpants will not be held responsible for any indirect, incidental, or consequential loss or damage that may arise from the provision of these services.

General

Discounts received with bookings are valid for 30 days and exclude use on serviced sessions/courses.

The information provided by Workpants is correct at the time of publication but may be subject to change. Workpants reserves the right to change dates, venue location, content or facilitators at its discretion, and to refuse to accept a booking.

Conduct Guidelines

Respect and Kindness: All participants, clients, and attendees must treat our staff and fellow participants with respect and kindness at all times. Aggressive, abusive, or discriminatory behaviour will not be tolerated.
Courteous Communication: Maintain courteous and respectful communication in all interactions. Disagreements should be addressed calmly and professionally.
Understanding Delays with support requests: We strive to respond to all queries as promptly as possible. However, due to varying volumes of requests, there may be delays. We appreciate your patience as we work to address each matter thoroughly. If you have not received a response within the expected timeframe, please follow up politely. We will make every effort to address your concern in a timely manner. If you’re experiencing delays on communications on external platforms like Facebook and Instagram please feel free to email us instead, especially if your message is urgent or important.
Adherence to Instructions: Follow all instructions provided by our staff and facilitators. Non-compliance may result in removal from a session, meeting, Workpants managed online group or course at our discretion.

Consequences of Unacceptable Behaviour

Immediate Removal: Participants exhibiting unacceptable behaviour will be removed from the training session, meeting, event, course or group immediately.
Future Participation: Those removed may be barred from participating in future sessions or offerings at our discretion.
Contract Termination: We reserve the right to terminate any existing contracts without prior notice in cases of severe or repeated misconduct.

Reporting and Appeals

Reporting: Report any inappropriate behaviour to a staff member immediately. All reports will be handled confidentially and investigated.
Appeals: To appeal decisions related to conduct, submit a written appeal to our management team. Appeals will be reviewed and addressed in a timely manner.

Community Guidelines

Respect Others: Let’s keep kindness and respect at the core, treating each other with genuine courtesy and thoughtfulness.
Be Inclusive: Make sure everyone feels welcomed and valued. A warm, open environment benefits all of us.
Communicate Constructively: Keep conversations helpful and encouraging. When giving feedback, do it in a way that respects the other person.
Practice Patience: Be understanding, especially when things don’t go as planned or when there are mix-ups.
Follow Directions: Stick to the guidance from our team, and if anything’s unclear, bring it up respectfully and at the right time.
Maintain Confidentiality: Respect everyone’s privacy by keeping personal or sensitive information confidential.
Resolve Conflicts Respectfully: Approach conflicts with a mindset to solve them, steering clear of unnecessary drama.
Commit to Safety: Stick to all safety guidelines, so we can keep things safe and comfortable for everyone.

Group Participation Guidelines

1. What We Expect from You

Be Respectful: Let’s keep it kind and respectful here. Aim to be friendly and professional, and avoid anything that could be offensive or disruptive.
Follow the Group Rules: Stick to the guidelines we’ve set so that posts and comments stay relevant to what the group’s all about.
Keep It Confidential: What’s shared in the group stays in the group. Respect everyone’s privacy and keep conversations secure.
Platform Rules: Follow the rules of the platform (like Facebook) to help everything run smoothly.

2. What We Do as Moderators

Keep Things Positive: We’re here to keep discussions respectful and on track. If anything’s off, we’ll step in and sort it out.
Offer Help: Got questions or need help? Just ask. We’re here to support you.
Enforce the Rules: We make sure everyone follows the group rules. If any issues come up, we might give warnings or, if needed, remove members.

3. Admin Responsibilities

Manage the Group: We keep things running smoothly and make sure the group stays true to its purpose.
Update Policies: We regularly check and update the rules so they stay relevant.
Handle Appeals: If you want to discuss a decision, let us know. We’ll review it and get back to you as soon as possible.

4. Responsibility of Advice

While Workpants provides advice with due diligence and care, we are not responsible for the accuracy or reliability of any advice or information shared by other group members. Always exercise your own judgment and seek additional professional advice if necessary. Workpants does not endorse or take responsibility for the opinions or advice provided by others.

4. What Happens if Rules Are Ignored

Not following these guidelines, including the host platform’s rules, could lead to being removed from the group or having your access suspended.

Privacy

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.